Free shipping on all Orders

FAQs

We're delighted that you've chosen Fenokiry for your footwear needs. Here, we've compiled answers to some common questions to ensure your shopping experience with us is as smooth and enjoyable as possible.

 

Q: How do I determine my shoe size?

A: To find your ideal fit, we recommend measuring your foot length and referring to our comprehensive size chart on the product page. If you prefer, you can also visit our store for a personalized fitting or reach out to our customer service team for assistance.

 

 

Q: What payment methods do you accept?

A: We currently only support Paypal payments. Rest assured, all transactions are processed securely to safeguard your privacy and security.

 

 

Q: Do you ship internationally?

A: We currently only ship to the United States. We look forward to expanding our shipping options in the future.

 

 

Q: How long does shipping take?

A: We provide free shipping on all orders within the United States. Orders are typically processed within 2-4business days, and delivery usually takes 12-15 business days.

 

Q: What is your return policy?

A: We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you can return unworn items within 30 days of receipt for a refund or exchange. Please review our return policy for detailed instructions.

 

Q: Can I cancel my order?

A: We can only process cancellations for orders that have not yet been shipped. Please email us at (service@fenokiry.com ) with your order details we will cancel your order and provide a full refund.

 

*Once an order is in shipped status, we cannot cancel the order.

 

 

Q: Can I track my order?

A: Yes, once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your package and estimate its delivery date.