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Return & Refund Policy

Thank you for shopping at Fenokiry. We strive to provide you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help. Please review our return and refund policy below for more information:

1. 30 Days Return:

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a return.

 

2. Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

3. Exchanges:

If you need to exchange an item for a different size or style, please contact us at service@fenokiry.com. We will guide you through the exchange process and assist you in placing a new order for the desired item.

 

4. Return Shipping:

If there is no manufacturer defect and costumers simply changed their mind or want a different size, they still can return it. Costumer need to pay for the shipping to ship it back to us and make sure the product is sealed in its original package and in a resalable condition. Once we receive the product and verify that the product is in new/unused condition, we will issue a refund.

 

5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at service@fenokiry.com with details of the product and the defect. We will work with you to resolve the issue promptly and provide a replacement or refund as necessary.


6. Return Process:

To initiate a return, please contact us at service@fenokiry.com with your order number and reason for the return. Our customer service team will provide you with further instructions on how to return the item.

 

7. Exceptions:


Some items may not be eligible for return or exchange, including final sale items, gift cards, and customized or personalized items. We will notify you if any such exceptions apply to your order.

 

If you have any further questions or concerns about our return and refund policy, please don't hesitate to contact our customer service team at service@fenokiry.com